Terms of Service

1. Service Overview

CemeteryBase provides cloud-based cemetery management software including interactive mapping, record management, public grave search, deed generation, and online payment processing. By using our service, you agree to these terms.

2. Account & Eligibility

You must be at least 18 years old and authorized to represent the cemetery or organization for which you are creating an account. You are responsible for maintaining the security of your account credentials.

3. Subscription & Billing

CemeteryBase is offered on a subscription basis at $99/month or $899/year. Your subscription begins with a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time — your access continues until the end of your current billing period.

Each cemetery account includes up to 5 staff accounts (admin or staff roles). All features are included in every plan — there are no tiers, modules, or add-ons.

4. Payment Processing

Online plot payments are processed through Stripe Connect. CemeteryBase charges a 1.5% platform fee on each transaction. Standard Stripe processing fees (2.9% + 30¢) also apply. Plot sale revenue (minus fees) is deposited directly into your connected Stripe account.

5. Your Data

You retain full ownership of all data you upload to CemeteryBase, including cemetery records, maps, documents, and images. We do not claim any intellectual property rights over your content. You may export your data at any time.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Upload malicious content or attempt to compromise system security
• Resell or redistribute the service without written permission
• Use automated tools to scrape or extract data from public cemetery pages

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for any losses resulting from temporary service unavailability.

8. Cancellation & Data Retention

Upon cancellation, your account remains active until the end of your billing period. After that, your data is retained for 30 days during which you may export it. After 30 days, all data is permanently deleted.

9. Limitation of Liability

CemeteryBase is provided "as is" without warranties of any kind. Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.

10. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email at least 30 days in advance. Continued use of the service after changes take effect constitutes acceptance of the new terms.

11. Contact

Questions about these terms? Contact us at support@cemeterybase.com or visit our Contact page.